Privacy Policy

LVLUP is committed to protecting your privacy and handling your personal information in a transparent and responsible way.

This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What Information We Collect

We may collect personal information including, but not limited to:

  • Name

  • Email address

  • Contact details

  • Payment information (processed securely by third-party providers)

  • Training history and experience

  • Nutrition and health-related information provided voluntarily via onboarding forms

  • Event details (such as race dates)

  • App usage data related to program delivery

We only collect information that is reasonably necessary to provide our services.

How We Collect Information

We collect personal information when you:

  • Purchase a program or service

  • Complete an onboarding or intake form

  • Subscribe to our email communications

  • Use our coaching app or platform

  • Contact us directly

Information may be collected directly from you or via trusted third-party platforms used to deliver our services.

How We Use Your Information

We use your personal information to:

  • Deliver coaching, training, and nutrition services

  • Set personalised nutrition targets and program recommendations

  • Provide access to programs and apps

  • Communicate with you about your program, updates, or support

  • Process payments and manage subscriptions

  • Improve our services and client experience

  • Meet legal and regulatory obligations

We do not sell or rent your personal information to third parties.

Third-Party Services

We use trusted third-party platforms to deliver our services, including but not limited to:

  • Payment processing platforms

  • Email marketing services

  • Coaching and training apps

  • Automation and integration tools

These providers only receive the information necessary to perform their services and are required to handle your data securely.

Health & Nutrition Information

Any health or nutrition-related information you provide is used solely for the purpose of delivering personalised coaching and support.

You acknowledge that:

  • Providing this information is voluntary

  • You are responsible for the accuracy of the information provided

We take reasonable steps to protect sensitive information and limit access to authorised personnel only.

Data Storage & Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Information is stored securely using reputable platforms and systems. While we take all reasonable precautions, no method of data transmission or storage is completely secure.

Access & Correction

You may request access to the personal information we hold about you or request corrections if you believe it is inaccurate or out of date.

Requests can be made by contacting us using the details below.

Marketing Communications

If you subscribe to our email communications, you may unsubscribe at any time using the link provided in our emails.

Transactional or program-related emails may still be sent where necessary to deliver our services.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon publication.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Email: lvlup.coaches@gmail.com

Australian Consumer Law

This Privacy Policy operates alongside your rights under Australian law.